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Customer Service

Our service commitment: courteous help, wine and labels that meet your expectations, and delivery within our published timelines.

Custom labeled wine is usually a gift, a thank-you or the centerpiece of an event, which means it has to be right the first time. Here is what you can expect from us.

Our Commitment

  • Courteous, efficient service. A real person answers your call or email and stays with your order until it is resolved.
  • A product that meets or exceeds your expectations. Quality Napa Valley wine, labels printed to photographic quality and applied by hand.
  • Delivery within our published guidelines. Standard orders typically arrive within 3 to 4 weeks, express within 2. If a date is critical, tell us and we will plan around it.

If anything about your order falls short, contact us and we will work with you until you are satisfied. See our Shipping and Returns page for the specifics of replacements and refunds.

Before Your Order Prints

Our team reviews every label before it goes to press. If something stands out, such as a low-resolution image or text that runs too close to the edge, we will contact you before printing rather than ship a label you will not be happy with.

How to Reach Us

Answers to the most common questions are in our Help Center.