Shipping and Returns

Wine ships a little differently from other gifts. Read this before you order and your delivery will go smoothly.

Three Things to Know First

• We ship within the United States only. Not every state accepts wine shipments; checkout will confirm your destination.
• We cannot deliver to P.O. boxes. Use a street address.
• An adult 21 or older must sign for the delivery and show photo ID. Carriers will not leave wine unattended, and notes such as "leave at the front door" cannot be honored.

Delivery Times

Standard orders ship by UPS ground and typically arrive within 3 to 4 weeks of ordering. Express orders typically arrive within 2 weeks. Need it faster? Call 1-707-300-6520 before ordering and we will tell you what is possible for your date.

These windows are guidelines, not guarantees. Weather and carrier delays occasionally push a delivery back. If you must have wine by a specific date, email info@www.napavalleyprivatelabelwine.com when you order so we can flag it.

Ship to a Business Address When You Can

Because an adult signature is required, a workplace is often the easiest place to receive wine. Commercial deliveries usually arrive earlier in the day, drivers know their business routes well, and there is almost always someone on hand to sign. If the carrier cannot obtain a signature after three attempts, the shipment is returned to us and a $35 return fee applies; reshipping to a new address is billed as a new shipment.

Warm Weather

Wine is heat sensitive. We typically ship on Mondays so packages arrive before the weekend rather than sitting in a warehouse. In warmer months we strongly recommend upgrading to 2-Day or Next Day Air, and we may hold shipments during extreme heat. We cannot take responsibility for wine damaged by heat in transit.

Shipping Rates

Your exact shipping charge is calculated at checkout from what you ordered, where it is going and the service you choose. Wine is heavy and several states require a licensed distribution route, which is why wine shipping costs more than a typical parcel.

Order Tracking

When your order leaves our facility you will receive an email with a tracking link. You can also check status any time on Track Your Order.

Returns, Replacements and Refunds

We will replace or refund any bottle that arrives damaged, is flawed (for example, corked), or that you find unsatisfactory. To arrange it, email info@www.napavalleyprivatelabelwine.com; we will ask you to return the unfinished portion of the original bottle.

• If the original shipment was damaged or flawed, you receive a full refund including shipping and handling.
• For other accepted returns, we refund the cost of the wine to your original payment method once the bottle is received, less shipping and handling.
• By law we cannot accept returns of alcohol unless the product is corked or otherwise flawed. We also cannot accept returns of wine damaged by weather in transit or wine ordered in error.

Questions

Call 1-707-300-6520, Monday through Friday, 9:00am to 5:00pm Pacific, or visit the Help Center.